Refund Policy

At OwnIt, client satisfaction is the priority. We offer two very different products — a Full Custom Build crafted from scratch, and OwnIt Lite, our ready-made app delivered to your own private link — so each has its own fair, clearly-defined policy below.

Full Custom Build · $400+

Full Custom Build — 2-week trial

See it in action. Our live demo at ownitapp.info/demoapp is an example of a Full Custom Build — it includes features that go beyond OwnIt Lite, so you can preview what a fully bespoke app can do.

Because a Full Custom Build is crafted from scratch around your business, it comes with a 2-week trial period starting from the date your live link is delivered. During this time:

Use it in real life

Log your actual expenses, explore every tab, and test the app with your real workflow. This is the best way to know if it fits your needs.

Request any changes

If anything feels off — a category name, a tab label, a color, a layout — reach out and we'll fix it. Revisions during the trial period are free of charge.

Confirm satisfaction

At the end of the 2 weeks, the project is considered complete and accepted. No further free revisions will be included after this point.

If you're still not satisfied at the end of the trial — even after free revisions:

A 50% refund will be issued if dissatisfaction is reported within the 2-week trial window and cannot be resolved through revisions. Upon issuing the refund, your app link will be unpublished and access to the deployed application will be removed.

OwnIt Lite · DIY $75 / Guided $100

OwnIt Lite — 7-day refund

OwnIt Lite is our ready-made app, paid upfront and deployed to your own private link. Every Lite client runs the same underlying code, so — unlike a Full Custom Build — it isn't customized with new features or code changes.

Report dissatisfaction within 7 days and we'll refund you. If you let us know within 7 days of your private link being delivered, you'll receive a $75 refund on either DIY or Guided. Because we host your link, we'll simply unpublish it.

DIY ($75). A full refund of the $75 one-time price.
Guided ($100). A $75 refund — the remaining $25 covers the 30-minute setup call and is non-refundable once the call has taken place.
OwnIt Care is flexible. The optional OwnIt Care plan (+$10/mo) can be cancelled at any time — just let us know and we'll stop billing at the end of your current month. Monthly fees already paid aren't refunded.

What is not refundable

The following are not eligible for refunds:

Refund requests submitted after the applicable window (14 days for Full Custom, 7 days for OwnIt Lite)
Post-delivery revision fees ($50 aesthetic / $75 functional) on Full Custom builds
The $25 setup-call portion of OwnIt Lite — Guided, once the call has taken place
Add-on & subscription fees (additional businesses, cloud sync setup, OwnIt Care monthly)
Cases where concerns were never raised during the trial or refund window

How to request a refund

Email us with the subject line "Refund Request" and include:

Your name and app name
The date your live link was delivered
A brief description of why the app did not meet your needs

Refunds will be processed within 5–7 business days of approval.

Questions about this policy? Reach out anytime at our inbox — we're always happy to talk through any concerns before, during, or after your build.